Microsoft Outlook and Teams hit by outage, email and meeting services disrupted in North America

Microsoft's Outlook and Teams services have been hit by an outage. In posts on social media on Thursday, the company said users were experiencing issues accessing the services.

Microsoft said it was investigating reports of users experiencing issues accessing Exchange Online mailboxes in the Americas. Earlier it had reported users experiencing issues when accessing or using Microsoft Teams functionality in North America, saying the mailbox problem affected multiple connection methods.

The company said it has identified a possible problem and is working on a fix. Downdetector, which monitors outages, also reported issues with both Microsoft Teams and Outlook, among other products, on Thursday.

In a follow-up on the Teams issue, Microsoft wrote that its mitigative actions have successfully restored service health and functionality.

On the Exchange Online mailbox issue, however, the company added that it has confirmed the issue may affect Microsoft 365 service connectivity for users in any region.

Continuing to provide updates on the potential fix to the mailbox issue on Thursday, Microsoft said it is aggressively pursuing all pathways to reduce impact. It said all deployments have been paused, additional traffic is being moved off the affected infrastructure, and affected servers are being restarted to return them to service.